Do the lenses come in an AR coating?
Yes. All twelve84 lenses have an AR coating. The Inspire package uses a top-level AR coating that is multi-phobic. It is very easy to clean. The Discover Single Vision uses a very good pre-coated AR stock lens, while the Discover Progressive is a digital lens that has a very good AR coating application
Is there free shipping available?
Yes. Rev360 pays for all shipping expenses. If a return request needs to be processed, Rev360 will send a pre-paid shipping label to cover the cost of the return
Is there a warranty available?
Frames are covered by a 2-year unlimited warranty. Lenses are covered by a 2-year warranty. Rev360 accommodates all re-make requests at no charge
How does the billing work?
$149/month will be added to your monthly RevolutionEHR subscription fee. This fee covers the full delivery of the twelve84 eyewear service. On the 20th of the month, there will be an automatic withdrawal of payment in full for the product that was sold in the previous month
What is included in the twelve84 kit?
The product kit includes 80 curated pieces from our 120 piece collection. Also included is a POP plaque, a catalog book and an eyeglass case and box to use to display the brand to your patients.
What is the process to set up twelve84 in RevolutionEHR?
Once you acknowledge receipt of your kit, the full catalog of 120 frames and package offerings will auto-populate within RevolutionEHR. You will be ready to order in a matter of minutes!
What is the quality of the frames?
Rev360 has customized every frame offered in the twelve84 collection. The line was fully designed in the USA with top-line materials from around the world. For example, many of the frames use spring hinges from Comotec in France. The beta titanium material is imported from Japan and we use Italian Mazzucchelli acetate for multiple pieces.
Is is required to display all 120 frames?
No. You can merchandise the product however you see fit.
Who manufactures the lense?
twelve84 lenses are Rev360 approved and made by a 5-star certified independent lab. The lenses have been tested by COLTS independent testing laboratory to ensure their excellence in quality that meet or exceed ANSI standards.
What if there is an issue with the order?
Customer Support at Rev360 is your point of contact for any issues. We handle all inquiries, questions and issues with twelve84. Rev360 ensures there is no hassle with contacting the lab or working through any issues since we manage all of that on your behalf
Does twelve84 work with vision plans?
No. twelve84 is priced to be extremely affordable for cash-paying patients and to provide an option for patients to use their VCP benefits on contact lenses who desire an affordable pair of glasses. The average profit for the practice meets or exceeds the average profit from VCP transactions.
Can the frames just be purchased?
No, the frames are only sold together with lenses as a package.
Can the twelve84 patient prices be changed?
No. The patient prices are fixed and cannot be changed. However, you can apply a discount on any order. Rev360 has made it easy for your practice to capture your patients with attractive pricing and a simple model for you to compete.
Are practice employees able to get a discount from twelve84?
All twelve84 packages ordered for staff will be given a 50% discount off the cost of good.
What is the cancellation policy?
There is no penalty for canceling the service and there is no contract. You can cancel at any time by going into RevolutionEHR to unsubscribe.
